KAKhaled AbdelgawadSupply Chain & After-Sales ManagerContact me

RIYADH · SAUDI ARABIA

After-sales leadership meets supply chain excellence.

After Sales Operations Manager & Senior Spare Parts Manager with 12+ years leading supply chain, warehousing, inventory, logistics, and service networks in multinational consumer electronics.

Explore selected work LinkedIn profile
Open to senior supply chain, operations & service leadership roles
SUPPLY CHAIN SNAPSHOT CURRENT IMPACT
Fill rate improvement74→99.6% FILL RATE
+25.6 pts
74%99.6%
99%Stock accuracy
30%ITO improvement
20%+Cost savings
AFTER-SALES PERFORMANCE CUSTOMER IMPACT
Customer satisfaction development25→90% CSAT
+65 pts
25%90%
STARTCURRENT
15+Exclusive service centers opened
113+Service branches managed
90%Customer satisfaction
95%VIP cases within 1 day
18%Feedback rate
SCROLL TO EXPLORE
IMPACT, AT A GLANCE
99.6%Spare-parts fill rate
99.5%3PL SLA compliance
$15MInventory value managed
35%Faster order fulfillment

PROFESSIONAL EXPERIENCE

Progress built from the warehouse floor up.

A career spanning hands-on inventory control, warehouse leadership, country service management, and end-to-end supply chain ownership.

AUG 2025 — PRESENT

Supply Chain Parts Manager

Hisense · Saudi Arabia

Directing spare-parts planning, warehousing, inventory control, B2B/B2C distribution, import compliance, and 3PL operations across KSA.

99.6% fill rate40%+ aging reduction30% higher ITO20%+ cost savings
JAN 2022 — JUL 2025

Service Manager

HONOR · Saudi Arabia

Built and governed a nationwide after-sales network covering 8 HES, 3 ASC-M, 18 CP, and 1 OSC while leading service performance and customer experience.

CSAT 25% → 90%Feedback 1% → 18%95% VIP cases in 1 day$2M+ e-commerce support
SEP 2019 — JAN 2022

Service Country Manager

Transsion · Tunisia

Led country service operations, profitability, partner contracts, logistics, customs clearance, cost governance, and nationwide network development.

Country P&L leadershipMulti-tier service networkSupplier contract governance
OCT 2018 — SEP 2019

Service Manager

Transsion · Egypt

Led 35 service professionals, developed training programs, managed warehouse operations, and improved escalated-complaint resolution.

35-person team98% complaint resolutionData-led improvement
APR 2018 — OCT 2018

Warehouse Supervisor

Transsion · Egypt

Managed high-value inventory and supervised large-scale warehouse operations, stock audits, and material movement.

$15M inventory50 employeesImproved logistics efficiency
2012 — 2018

Warehouse Leadership Progression

Transsion · EL Mabrouk · Adrian Egypt

Progressed from Storekeeper to Warehouse Team Leader through strong inventory control, safety stock planning, SOP development, audits, and branch operations.

Storekeeper → Team LeaderSOP developmentSafety stock strategy

SELECTED IMPACT

Systems, dashboards, and operations that scale.

Selected programs reflecting the supply chain, analytics, warehouse, and service-network strengths in my résumé.

01

POWER BI · SUPPLY CHAIN

Executive KPI Command Center

Real-time executive visibility across Fill Rate, Days of Supply, Inventory Turnover, Aging, and order-fulfillment TAT.
Power BIFill RateDOSITOAging
MEASURED VALUEFaster, evidence-based decisionsDiscuss this work
02

WAREHOUSE · 3PL

Warehouse & Logistics Optimization

A structured operating model covering SOP standardization, layout optimization, cycle counting, reverse logistics, and SLA governance.
3PLSAP MMB2B/B2CReverse Logistics
MEASURED VALUE25% productivity improvementDiscuss this work
03

AFTER-SALES · NETWORK

Nationwide Service Network Expansion

Designed and scaled a multi-tier service network, service KPIs, door-to-door service, and DC warehouse operations across Saudi Arabia.
Network DesignCustomer ExperienceKPI Governance
MEASURED VALUECSAT increased to 90%Discuss this work

POWER BI PORTFOLIO

Dashboards built for operational decisions.

Selected dashboard snapshots covering logistics, spare-parts planning, inventory health, fill rate, service TAT, and customer experience. Open any view to inspect it in full.

Power BI logistics dashboard showing delivery volume, delivery days, TAT, destination cities, and shipment trends
LOGISTICSLogistics Project Dashboard
Power BI logistics dashboard showing city performance, delayed cities, and on-time delivery trend
LOGISTICSCity & On-Time Delivery Performance
Power BI spare parts shipment dashboard showing shipment status, received TAT, and pending shipment TAT
SPARE PARTSShipment Status & TAT
Power BI spare parts inventory dashboard showing value and quantity by inventory status
INVENTORYInventory Value & Stock Status
Power BI stock aging dashboard showing good, faulty, scrap, and sample stock values
INVENTORYStock Aging Analysis
Power BI inventory turnover dashboard showing ITO ratios and days by spare parts category
INVENTORYInventory Turnover Analysis
Power BI spare parts fill rate dashboard showing monthly performance by product category
SPARE PARTSFill Rate Performance
Power BI after-sales dashboard showing received, repaired, closed, return TAT, and customer satisfaction metrics
AFTER-SALESRegional Service Operations
Power BI service dashboard showing repair turnaround time and service TAT performance
AFTER-SALESService TAT Performance
Power BI service dashboard showing received quantity, closed cases TAT, repairs, replacements, and closure metrics
AFTER-SALESService Volume & Closure TAT
Power BI customer satisfaction dashboard showing satisfaction and feedback rates across countries
CUSTOMER EXPERIENCECustomer Satisfaction & Feedback

AWARDS & RECOGNITION

Recognition earned across markets.

Selected awards celebrating operational leadership, service performance, and continuous improvement.

Transsion Best Manager certificate awarded to Khaled Mohamed Abdelgawad
Transsion · 2019Best Manager
HONOR one billion dollar milestone medal awarded in 2024Named reverse of the HONOR MEA One Billion Dollar Medal awarded to Khaled Mohamed Abdelgawad Abdou
HONOR · MEA 2024One Billion Dollar Milestone MedalFront and named reverse
HONOR Inspiration Middle East and Africa 2022 award presented to Khaled Mohamed Abdelgawad Abdou
HONOR · 2022Inspiration MEA Award
HONOR 2023 Outstanding Individual crystal trophy presented to Khaled Mohamed Abdelgawad Abdou
HONOR · Global 2023Outstanding Individual
HONOR Saudi Star 2024 award presented to Khaled Abdelgawad
HONOR · 2024Saudi Star
HONOR 2023 award presented to the Saudi service team led by Khaled Abdelgawad
HONOR · Saudi Service Team 2023Winning Team LeadershipLed the award-winning team
★2019 Best Manager · Transsion
★2022 HONOR Star · Middle East & Africa
★2022 HONOR Inspiration · MEA
★2023 HONOR Star · Middle East & Africa
★2023 Outstanding Performance · Global
★2023 Winning Saudi Service Team · Team Leader
★2024 HONOR Saudi Star
★2024 HONOR MEA One Billion Dollar Medal